Guest Communication

Illustration of various guest communication tools including messaging interface, automated emails, and feedback forms

Enhance your guests' experience with our integrated communication tools. Automate pre-arrival messages, handle guest requests efficiently, and gather valuable feedback post-stay.

Pre-Arrival Automation

Set the tone for an exceptional stay before your guests even arrive. Our pre-arrival messaging system allows you to:

  • Send personalized welcome messages
  • Provide check-in instructions and property details
  • Offer upgrades and additional services
  • Answer frequently asked questions automatically

In-Stay Guest Requests

Streamline your guest service with our intuitive request handling system:

  • Centralize all guest requests in one platform
  • Assign tasks to staff members efficiently
  • Track request status and response times
  • Enable guests to make requests via smartphone platform or SMS

Post-Stay Feedback

Gather valuable insights and improve your services with our post-stay feedback tools:

  • Automatically send customized feedback requests
  • Collect and analyze guest satisfaction data
  • Identify areas for improvement in your services
  • Encourage positive feedbacks on popular platforms

With Evivvo's Guest Communication tools, you'll create memorable experiences that keep guests coming back.

Collage of happy hotel guests enjoying their stay, smiling and interacting with hotel staff